STUDENTS

YOU'VE GOT QUESTIONS

We understand the coronavirus outbreak has caused an interruption in your life and your experience at OTC. The college is doing all it can to mitigate health risks for students, employees and the greater community while minimizing the pandemic’s impact on your educational goals.

We know you have a lot of questions. You will find answers to the most common questions below.

LOCATION OPEN ENTRANCES

Below are the OTC Location maps for each campus and center. Open doors at these locations are denoted by a red STAR.

FAQ'S

Has my in-person, seated course moved online?
I did not sign up for an online course—can I get a refund?
I am having trouble with my computer, device, internet or email. Who can help me?
I signed up for seated courses because I don’t do well online. What resources are available to help me succeed?
I do not have a computer, tablet or internet access?
Is my financial aid or Federal Work Study (FWS) job going to be affected?
What are my options for meeting with student resource staff, such as advisors, tutors and financial aid representatives?
How will I take a proctored exam?
The COVID-19 outbreak has affected my job and I need financial assistance. Can the college help me?
Where do I go to get the latest information regarding COVID-19?
Has my in-person, seated course moved online?

Yes. All courses are moving to a distance learning (otherwise known as online) format on March 30 in response to the Springfield Greene-County’s Health Department’s stay-at-home order. Labs are postponed indefinitely. A date for the resumption of the in-person, lab portion of those courses is not known. There will be no additional cost to students when labs restart.

All questions about your courses should be directed to your instructors. If they have not reached out to you already, they will contact you soon via OTC email, Canvas or their preferred communication tool.

Course Changes for Spring 2020 in Response to Covid-19 can be found by visiting https://academics.otc.edu/courses

I did not sign up for an online course—can I get a refund?

The coronavirus is a national emergency and the college reserves the right to change your course modality to comply with the recommendations from federal, state and local public health officials.

That being said, please give your distance learning courses a chance. Our faculty are using all of the tools available to them to accommodate your needs. This includes offering instruction through Canvas, Zoom videoconferencing and email correspondence.

The semester is close to being over. Do your best to complete.

I am having trouble with my computer, device, internet or email. Who can help me?

OTC Help Desk is here to assist with your information technology needs. You can find answers to common IT issues here, or open a ticket here. OTC Help Desk hours and contact info can be found at this link.

I signed up for seated courses because I don’t do well online. What resources are available to help me succeed?

You can get help with your Canvas-related questions through OTC Online. Email online@otc.edu with your questions or set up a virtual appointment with support staff.  

To learn more about how to use Canvas, self-enroll in the free and optional Canvas Orientation for Students course (completion is not required and you can come and go from the class as needed).  

I do not have a computer, tablet or internet access?

One computer lab will be open at each OTC location from 9 a.m. to 4 p.m. beginning March 30 for students who need computer access. Enhanced social distancing will be practiced in the labs, and they will be cleaned frequently.

Students or employees who need access to an OTC facility should call the security department at the appropriate OTC location:
• OTC Springfield: (417) 447-6911
• OTC Lebanon: (417) 447-6689
• OTC Richwood Valley: (417) 447-7861
• OTC Table Rock: (417) 447-8943
• OTC Waynesville: (417) 447-6640

Additionally, WiFi hotspots have been setup in the parking lots at all OTC locations. This will allow students without home internet access to connect to OTC WiFi from their vehicles to participate in their OTC courses.

Is my financial aid or Federal Work Study (FWS) job going to be affected?

If you continue to attend your classes, whether online or in-person, your financial aid should not be affected. For specific questions regarding your financial aid, our financial aid department is open and ready to provide answers. Any work-study questions should be directed to your supervisor.

What are my options for meeting with student resource staff, such as advisors, tutors and financial aid representatives?

 All of our student resource staff are working remotely and available via phone, email and, in some cases, video conferencing tools. Here is a link to all of our student resources and contact info.

How will I take a proctored exam?

The proctoring requirement for online courses has been waived for the remainder of the Spring 2020 semester.
Beginning March 30, the Springfield campus Testing Center will be open from 8 a.m. to noon for HiSET testing only.

The COVID-19 outbreak has affected my job and I need financial assistance. Can the college help me?

OTC does offer financial assistance to students in emergency situations. Email foundation@otc.edu for more information.

Where do I go to get the latest information regarding COVID-19?
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