Customer Retention
Customer Service & Retention
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| Customer Service Excellence Have we lost touch with an important element in today's business? Studies show when a customer has a positive experience the opportunity for repeat business is increased. Learn keys to providing outstanding customer service.
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| Customer Service Get high impact skills and strategies that result in improvements in service. Learn stress and time management, interviewing skills, telephone etiquette and basic customer relations principles and strategies. Book required. Class is required for both Nonprofit Manager Certificate and Medical Claims Analyst Program
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