Customer Retention

Customer Service & Retention

Course Information Cr Hrs
Customer Service

Get high impact skills and strategies that result in improvements in service. Learn stress and time management, interviewing skills, telephone etiquette and basic customer relations principles and strategies. Book required.

*This course is not part of the Medical Claims Analyst program.

Course Dates Times Location Price
WDB 273* July 23; W 6-9pm TBA $59
WDB 273 Nov 5-12; W 6-9pm Graff 125 $59