Ozarks Technical 
Community College

Polish your communication skills and tailor your content and style appropriately for different audiences and different communication styles. Learn to communicate effectively with your staff an senior management to gain better outcomes and align your department with your company's goals and objectives. 

Book: Pocket Guide to Technical Communication, Pfeiffer

Human Resource management is vital to the financial health and productivity of any organization. This online class covers fundamentals of HR management starting with the employment laws managers must know to protect their organizations. Learn how to write effective job descriptions, how to recruit, interview, and hire the right individuals.

Book: Human Resources for the Non-HR Manager, Kulik

For additional information, visit the Online Teaching and Learning CE web page.

This online course will define leadership and examine basic leadership traits. We'll examine Ken Blanchard and Paul Hersey's landmark theory of Situational Leadership® .

Book: Leading at a Higher Level, Revised and Expanded Edition; Blanchard on Leadership and Creating High Performing Organizations

For additional information, visit the Online Teaching and Learning CE web page.

This course covers general topics, such as ethical codes of conduct, including policies for gift-giving, conflicts of interest, and employee monitoring. It also tackles more challenging aspects of workplace ethics, such as whistle-blowing and moral dilemmas posed by upper management.

Book: Business Ethics, Snoeyenbos.

For additional information, visit the Online Teaching and Learning CE web page.

This course focuses on performance management and the supervisor's role in using interpersonal awareness skills to assist staff in improving job skills and hence, business results. The course emphasizes creating an effective appraisal system using SMART goals, demonstrating how to give performance reviews, and engaging in conflict resolution.

Book: Crucial Conversations: Tools for Talking When Stakes are High, Patterson

For additional information, visit the Online Teaching and Learning CE web page.

Many organizations recognize the benefits teams bring but do not properly consider what it takes to get a team moving in the right direction. This course examines best practices in team planning, configuration and empowerment. A necessity in today's high tech world, this course covers virtual teams and modes of communication. Finally, it covers the nuts and bolts of effective meeting strategies.

Book: Successful Team Building (Worksmart Series), Quick

For additional information, visit the Online Teaching and Learning CE web page.

Explore how effective teams can be formed and empowered, how they can be successfully managed and how they can make any organzation more effective.

Training will include attitude, building a team, stages of team growth, team dynamics, along with training activities and videos.

Many organizations recognize the benefits teams bring but do not properly consider what it takes to get a team moving in the right direction. This course examines best practices in team planning, configuration and empowerment. A necessity in today's high tech world, this course covers virtual teams and modes of communication. Finally, it covers the nuts and bolts of effective meeting strategies.

Book: Successful Team Building (Worksmart Series), Quick

For additional information, visit the Online Teaching and Learning CE web page.

Proper use of e-mail conveys a professional image, gets results, saves valuable time, and avoids miscommunication.

The Myers-Briggs Type Indicator (MBTI) is a self-report questionnaire. With over 50 years of research and development, the MBTI is the most widely used instrument for understanding normal personality differences. Because it explains basic patterns in human functioning, the MBTI is used for a wide variety of purposes including the following:

• Behavioral and motivational development
• Team building
• Management and leadership training
• Coaching
• Problem solving
• Diversity and multicultural training

Education opens doors, but a person's ability to work well with others and communicate will determine the optimum success of individuals and their companies.

Polish your communication skills and tailor your content and style appropriately for different audiences and different communication styles. Learn to communicate effectively with your staff an senior management to gain better outcomes and align your department with your company's goals and objectives. 

Book: Pocket Guide to Technical Communication, Pfeiffer

This popular workshop blends humor with wisdom in the exploration of personality traits and styles. You'll learn how to use this information to build stronger and more effective teams and departments. A very interactive program.

For the first time there are four generations working side-by-side in the workplace. Each generation has distinct attitudes, expectations, habits and motivational buttons. Learn how to communicate with the different generations to eliminate major confrontations and misunderstandings.

Have we lost touch with an important element in today's business? Studies show when a customer has a positive experience the opportunity for repeat business is increased. Learn keys to providing outstanding customer service.

Improve your customer service, time management, phone etiquette and basic customer principles.

Class is required for both Nonprofit Manager Certificate and Medical Claims Analyst Program

The Center for Workforce Development and the Employment Catalyst Group in Branson developed the Ozark Mountain Service Academy to specifically for smaller businesses. This is a series of service and leadership workshops designed to provide the tools for any business to develop a service culture and increase customer retention. Workshops are two hour sessions and can be delivered at your place of business.

Sessions include:

• Creating a Service Culture
• Conflict Resolution
• Dealing with Difficult Customers
• Prioritizing Decisions

This online course will define leadership and examine basic leadership traits. We'll examine Ken Blanchard and Paul Hersey's landmark theory of Situational Leadership® .

Book: Leading at a Higher Level, Revised and Expanded Edition; Blanchard on Leadership and Creating High Performing Organizations

For additional information, visit the Online Teaching and Learning CE web page.

This course focuses on performance management and the supervisor's role in using interpersonal awareness skills to assist staff in improving job skills and hence, business results. The course emphasizes creating an effective appraisal system using SMART goals, demonstrating how to give performance reviews, and engaging in conflict resolution.

Book: Crucial Conversations: Tools for Talking When Stakes are High, Patterson

For additional information, visit the Online Teaching and Learning CE web page.

This course covers general topics, such as ethical codes of conduct, including policies for gift-giving, conflicts of interest, and employee monitoring. It also tackles more challenging aspects of workplace ethics, such as whistle-blowing and moral dilemmas posed by upper management.

Book: Business Ethics, Snoeyenbos.

For additional information, visit the Online Teaching and Learning CE web page.

Human Resource management is vital to the financial health and productivity of any organization. This online class covers fundamentals of HR management starting with the employment laws managers must know to protect their organizations. Learn how to write effective job descriptions, how to recruit, interview, and hire the right individuals.

Book: Human Resources for the Non-HR Manager, Kulik

For additional information, visit the Online Teaching and Learning CE web page.

Learn how to identify and manage stress and anger, create a positive culture within your department or company and define corporate values.

Learn to implement appropriate measurements to indicate key performance, how to set goals and create strategic plans that align personal, departmental and corporate growth within your department for a better fit.

Learn to identify and manage the seven key result areas of your department or company; how to prioritize and manage your time effectively; and how to give employees a sense of empowerment while creating accountability.

These programs focus on giving individuals the skills they need to get out of the daily "fire fighting" role and into a proactive position for leadership.