Help Desk

Help Desk

If you have questions or are experiencing problems, please email the Help Desk and give a detailed account of the nature of your problem. If this is an emergency or you are unable to email the Help Desk, you may call us at 417-447-7548. You can also visit our Online Help.

Student Computer Help Desk

The Student Computer Help Desk is located in the Information Commons building in front of the main switchboard. This help desk is all about "Students Helping Students." The Student Computer Help Desk---staffed by student workers---primarily services other students with technology issues, such as the following:

  • Student password changes while on campus (photo ID required)
  • Wireless internet set-up instructions
  • MyOTC assistance if student is on campus
  • Campus Maps
  • Campus and Technology Resource Information

 

Fall 2014 - August 18, 2014 to December 13, 2014

 

Monday - Thursday 8:00 a.m. to 8:00 p.m.
Friday 8:00 a.m. to 6:30 p.m.
Saturday 10:00 a.m. to 5:00 p.m.
Sunday CLOSED

 

Student Computer Help Desk will be closed on the following dates:

Monday, September 1st - Labor Day Holiday - No Classes/College Closed
Monday, October 13th - Fall Break - No Classes/College Closed
Tuesday, October 14th - College Development Day - No Classes
Wednesday, November 26th through Sunday, November 30th - Thanksgiving Holiday - No Classes/College Closed
TBA - Winter Break - No Classes/College Closed

NOTE: Opening dates, times and hours of availability are subject to change based on staff availability, student use and administrative requirements.

Information Technology Help Desk

The Information Technology Help Desk---located in Graff Hall, Room 203---provides OTC users with technical support and provides a central point to report problems or issues. This full-service help desk assists faculty, staff, and students with OTC computer-related problems. The OTC Help Desk also provides assistance with various issues, including the following:

  • Student password changes while on campus (photo ID required)
  • All Employee Issues
  • All Campus Computer Issues
  • Student password resets if student is not on campus
  • Student technology issues if student is not on campus
  • The OTC website
  • The phone system
  • Hours of Operation

Monday - Thursday: 8:00 a.m. to 5:00 p.m.
Friday: 8:00 a.m. to 4:30 p.m.

After Hours Help

If you experience problems during hours that the Help Desk and/or the Student Help Desk are closed, email the Help Desk or call 417-447-7548 and leave a voicemail. Someone will address your issues on the next business day.

Note

If there is immediate danger to persons or property, call 6911 from a campus phone or call security at 417-447-6911 from your phone.