Help Desk

Help Desk

If you have questions or are experiencing problems, please email the Help Desk and give a detailed account of the nature of your problem. If this is an emergency or you are unable to email the Help Desk, you may call us at 417-447-7548. You can also visit our Online Help.

Student Computer Help Desk

The Student Computer Help Desk is located in the Information Commons building in front of the main switchboard. This help desk is all about "Students Helping Students." The Student Computer Help Desk---staffed by student workers---primarily services other students with technology issues, such as the following:

  • Student password changes while on campus (photo ID required)
  • Wireless internet set-up instructions
  • MyOTC assistance if student is on campus
  • Campus Maps
  • Campus and Technology Resource Information


Spring 2015 - January 10, 2015 to May 16, 2015


Monday - Thursday 8:00 a.m. to 8:00 p.m.
Friday 8:00 a.m. to 6:30 p.m.
Saturday 10:00 a.m. to 5:00 p.m.


Student Computer Help Desk will be closed on the following dates:

Sunday, January 18th through Monday, January 19th - Martin Luther King Jr. Day - No Classes/College Closed
Saturday, February 14th through Monday, February 16th - President's Day Holiday - No Classes/College Closed
Tuesday, February 17th - College Development Day - No Classes
Monday, March 9th through Sunday, March 15th - Spring Break - No Classes
Friday, March 13th through Sunday, March 15th - Spring Break - College Closed

NOTE: Opening dates, times and hours of availability are subject to change based on staff availability, student use and administrative requirements.

Information Technology Help Desk

The Information Technology Help Desk---located in Graff Hall, Room 203---provides OTC users with technical support and provides a central point to report problems or issues. This full-service help desk assists faculty, staff, and students with OTC computer-related problems. The OTC Help Desk also provides assistance with various issues, including the following:

  • Student password changes while on campus (photo ID required)
  • All Employee Issues
  • All Campus Computer Issues
  • Student password resets if student is not on campus
  • Student technology issues if student is not on campus
  • The OTC website
  • The phone system
  • Hours of Operation

Monday - Thursday: 8:00 a.m. to 5:00 p.m.
Friday: 8:00 a.m. to 4:30 p.m.

After Hours Help

If you experience problems during hours that the Help Desk and/or the Student Help Desk are closed, email the Help Desk or call 417-447-7548 and leave a voicemail. Someone will address your issues on the next business day.


If there is immediate danger to persons or property, call 6911 from a campus phone or call security at 417-447-6911 from your phone.