Consumer Disclosures Related to Distance Education at OTC

State Authorization for Distance Education

Some states require that Ozarks Technical Community College be authorized in that state to deliver distance/online education to their residents. Each state handles this process differently.  Therefore before enrolling in online course or program, students will need to determine if OTC is authorized to provide online courses or programs in the state in which they reside.

The document linked below contains information for states for which OTC is authorized to offer courses and programs. Keep in mind that changes in authorization may change from semester to semester, so it is important to check back prior to registration.

OTC Authorization by State.pdf

For further information concerning OTC's state authorization status, please contact:

OTC Online
1001 E. Chestnut Expressway, Springfield, MO 65802
Phone: 417-447-8200

Complaint Resolution

We want students to have the best educational experience possible at Ozarks Technical Community College.  Any student having a complaint about an online course or program should bring the concern directly to the instructor.  If the concern cannot be resolved after discussing the matter with the instructor, the student should contact OTC Online (; 417-447-8200) as well as the department chair/program director and academic dean to receive assistance.

Ozarks Technical Community College desires to resolve student grievances, complaints, and concerns in a timely, fair, and efficient manner. Certain types of situations can be resolved according to OTC's Academic Appeal and Refund Appeal processes. If an issue cannot be resolved internally, you may file a complaint with the Missouri Department of Higher Education.

If you live outside of Missouri, you may file a complaint in the state in which you reside.