Help Desk
Help Desk
If you have questions or are experiencing problems, please email the Help Desk and give a detailed account of the nature of your problem. If this is an emergency or you are unable to email the Help Desk, you may call us at 417-447-7548. You can also visit our Online Help.
Student Computer Help Desk
The Student Computer Help Desk is located in the Information Commons building in front of the main switchboard. This help desk is all about "Students Helping Students." The Student Computer Help Desk---staffed by student workers---primarily services other students with technology issues, such as the following:
- Student password changes while on campus (photo ID required)
- Wireless internet set-up instructions
- MyOTC assistance if student is on campus
- Campus Maps
- Campus and Technology Resource Information
Fall 2010 (Monday, August 23, 2010 - Friday, December 17, 2010)
| Monday - Thursday | 8:00 a.m. - 8:00 p.m. |
| Friday | 8:00 a.m. - 6:00 p.m. |
| Saturday | 8:00 a.m. - 3:00 p.m. |
| Sunday | CLOSED |
Student Computer Help Desk will be closed on the following dates:
- Saturday, September 4 through Monday, September 6 - Labor Day - No Classes/College Closed
- Sunday, October 10 through Tuesday, October 12 - Fall Break - No Classes/College Closed
- Wednesday, November 24 - Altered Hours - 7:00 a.m. to 5:00 p.m. - No Classes
- Thursday, November 25 through Sunday, November 28 - Thanksgiving Holiday - No Classes/College Closed
NOTE: Opening dates, times and hours of availability are subject to change based on staff availability, student use and administrative requirements.
Information Technology Help Desk
The Information Technology Help Desk---located in Graff Hall, Room 203---provides OTC users with technical support and provides a central point to report problems or issues. This full-service help desk assists faculty, staff, and students with OTC computer-related problems. The OTC Help Desk also provides assistance with various issues, including the following:
- Student password changes while on campus (photo ID required)
- All Employee Issues
- All Campus Computer Issues
- Student password resets if student is not on campus
- Student technology issues if student is not on campus
- The OTC website
- The phone system
- Hours of Operation
Monday - Thurday: 7:30 a.m. to 5:00 p.m.
Friday: 7:30 a.m. to 4:30 p.m.
After Hours Help
If you experience problems during hours that the Help Desk and/or the Student Help Desk are closed, email the Help Desk or call 417-447-7548 and leave a voicemail. Someone will address your issues on the next business day.
Note
If there is immediate danger to persons or property, call 6911 from a campus phone or call security at 417-447-6911 from your phone.