Health Center FAQ

Health Center FAQ

Who do you see as patients?

We will see any full-time OTC employee and their legal dependents (if there is any question whether one of your family members is a legal dependent, please contact HR).

Which costs are covered at the clinic and which are not covered?

Full-time employees and their dependents are not charged for office visits or for annual physical labs. Any other labs, X-rays, pathology charges for surgical specimens, PAP smear interpretations and other services that are not performed on site are billed to your insurance.

What are the office hours?

 Day Time 
Monday   8:00a.m. - 1:00p.m.
Tuesday  8:00a.m. - 1:00p.m.
Wednesday  Closed
Thursday  8:00a.m. - 1:00p.m.
Friday  8:00a.m. - 11:00a.m.
Saturday  Closed
Sunday  Closed

Do you prefer appointments or walk-ins?

We much prefer appointments, but feel free to drop in to make an appointment.

What is your phone number?

Our office phone is 866-3133 and fax is 866-3233.

Where are you located?

We are in Lincoln Hall; Suite 208 (first office on the left as you come in the main entrance).

When are fasting labs drawn?

We usually draw fasting labs from 8:00a.m. to 9:00a.m. on Monday, Wednesday and Friday.

Who are the staff at the clinic?

Jim Blaine, MD, Medical Director; Joann Hosmer, RN and Barbara Blaine, Office Manager and Receptionist.

Who pays for the clinic?

The Health & Wellness Clinic is provided by Dr. Higdon and the OTC Board as a benefit to the employees of OTC.

How often do I need a physical exam?

An annual physical is a good idea. We suggest that you schedule your annual physical exam on your birth month to help you remember.

What tests are done at an annual physical?

We typically do a complete chemistry panel that includes lipids (cholesterol, HDL, LDL, etc), blood sugar, liver enzymes, electrolytes, iron, BUN and creatinine. We also do a TSH (thyroid screen), CBC (White blood cell count and hemoglobin), PSA for males over 40 (Prostatic Specific Antigen to help detect prostate cancer). We also perform Pap Smears and do EKGs.

I already have a primary care physician. What does the clinic have to offer me?

We know almost all of the physicians in the area and work well for them. We can do your annual lab for you and fax the results to your physician. We can also see you when it is more convenient to come to the OTC clinic; we can then fax the records of your visit to your physician. Anyone is welcome to come by for a brief get acquainted visit.

I really like my current primary care physician. Do I have to switch over to you to use the clinic for occasional acute care visits etc.?

Absolutely not! It is great that you have a physician that you know and trust. We would like for you to do a records release to us on your first visit in order for us to work more effectively with your physician and to communicate the results of your visits with us to him/her.

Are my records kept confidential?

Absolutely! We are a private office (Springfield Preventive Medicine) and contract with OTC to provide service. We have an electronic medical record that is dedicated to this office and we are the only ones with keys to the office. The office is protected by a separate dedicated alarm system. The only ones who will see patient information are the clinic staff, the patient, and any referral physician (with the patient's permission only).

Can you refill my prescriptions?

We require an office visit before refilling prescriptions. An annual history and physical exam would be ideal.

What if I become ill during a time when the clinic is not open?

If you do not think that you can wait until office hours, your best option is to go to the Urgent Care or to the Emergency Department at Cox. Once you become an established patient, I will provide you with my private phone number (answered daily until 8:00 PM) if you need to contact me for emergency consultation.

What labs are covered by the clinic?

The labs for the annual physical examination, excluding Pap smear interpretation. All other labs will be referred to the patient's insurance for coverage. Routine labs that are deemed appropriate and ordered by the Health and Wellness Center are covered, including the following:

 Lab Type Lab Description 
 CBC  Complete Blood Count detects infections, anemia and blood diseases
 Chem 12  Chemistry Panel includes blood glucose, electrolytes and liver enzymes
 TSH  Thyroid Stimulating Hormone detects and monitors thyroid disease
 Strep Screen  Detects Strep pharyngitis
 Lipid Panel  Detects and monitors elevated cholesterol, HDL, LDL, VLDL and Triglycerides
 UA  Urinalysis detects and monitors urinary diseases
 PSA  Prostate Specific Antigen detects prostate cancer and infection
 HbA1C  Hemoglobin A1C monitors diabetes treatment

*Lab tests ordered by other physicians can be drawn at the clinic but will be referred to the patient's regular insurance coverage.

What labs are not covered by the clinic?

All labs not included above or not ordered by the Health and Wellness Clinic physician will be referred to the patient's insurance for coverage.