Tuition & Fee Refunds & Appeals

Student Tuition Refunds

To obtain a tuition refund, students must complete an official withdrawal form. The forms are available in the Student Services office located in the Information Commons West or online. Students must submit the completed form to Student Services by the appropriate published deadlines to be eligible for any refund. A withdrawal form is not considered official until it has been received and processed in Student Services. The following list provides additional information regarding refunds:

  • Class section cancellations initiated by the college will result in a 100% refund of all associated tuition and fees to the student.
  • Refunds include paid tuition and course-specific fees only. All other fees are not refundable.
  • For courses operating on a different schedule than the regular fall/spring semester (summer, block, intersession, etc.), deadlines and refunds will be prorated. All procedures for schedule change or withdrawal apply.
  • Refunds created during the semester will be disbursed to the student within 30 days of refund date. Refunds created prior to the first day of classes will be disbursed to the student 30 days after the semester begins.
  • Failure to attend class/es does not constitute a schedule change or withdrawal and does not entitle the student to a refund.
  • In the case of national emergency, any student called to active duty during the course of a semester shall be entitled to a withdrawal from all courses at a 100% refund. The student must present a copy of the order to active duty to be eligible. 

Tuition and course-specific fees are refunded on the following schedule:

Spring 2015 Tuition Refund Schedule

 Date  Tuition Refund Amount (less non-refundable fees)
 On or before January 16  100% refund
 January 17-23  50% refund
 After January 23  No refund given

Tuition and Fee Appeals

Students shall have the opportunity to seek an appeal, in writing, contesting or petitioning any outstanding balance due to the college. Students will receive a response within five days of submitting an appeal.  The Petition for Tuition & Fee Appeal form is available at Cashier Services, 2nd floor, Information Commons building as well as online at the link below.  Once an appeal has been submitted, the Tuition & Fee Appeal Committee will review the appeal situation and the documentation provided.  Any individual who fails to appeal, in writing, within the thirty-day timeframe, by default waives all rights to appeal.

Appeals Procedure

The student must complete and submit a Petition for Tuition & Fee Appeal form and all pertinent written documentation to the college Cashier Services within 30 days following the end of the term. In cases of incapacitation, exceptions may be made on a case-by-case basis.

  • Each written appeal must be dated and include the student's name, ID number, signature, statement describing specifically what is being requested and for what term, statement of any extenuating circumstances and why the request should be honored.
  • Failure to attend class or incomplete course withdrawal does not constitute grounds for appeal.
  • Failure to complete registration transaction with Access OTC will not be grounds for appeal. Students are ultimately responsible to verify that registration transactions are completed.
  • Exceptions must meet one or more of the following criteria to be considered and approved:
    1. Written documentation of an illness, accident, injury, or situation which could not be influenced, planned for, or prevented by the student and which subsequently caused a change in the class schedule, thus changing the assessment. This provision specifically excludes conditions or chronic illnesses that remain static and are known to the student at the time of registration. (This applies for student or immediate family only. Immediate family includes spouse, children, parent, step-parent, grandparent, and step-grandparent.)
    2. Written documentation of substantiated circumstances involving deadlines where a student has in good faith relied on information provided by a named College official, or the official's interpretations of the text of a College document or publication, and was consequently misled or mistaken about its terms.
  • Decisions will only address whether an adjustment of fees will be made. Grade assignments and other academic issues are not within the scope of these procedures and should be addressed to the appropriate Vice Chancellor.
  • Notification of a decision will be made in writing.
  • The decision of the committee may be appealed, in writing, to the College Director of Student Financial Services.
  • Any individual who fails to appeal, in writing, within the thirty-day timeframe, by default waives all rights to appeal.