Ozarks Technical 
Community College

This course is a study of computerized applications such as word processing, database management, spreadsheets, graphics and multimedia presentations. Emphasis is on business and education decision-making using simple and integrated applications.

Emphasis will be on developing customer support, practicing good work ethics in handling customer complaints and dealing with upset customers, accepting diversity in the workforce, demonstrating professionalism through better attitudes and teamwork involvement and developing the social skills needed to sustain customer relationships. Internal-customer and external-customer communication skills will be taught through proper phone use and creating and distributing coherent and consistent messages with emphasis on working together to meet customers’ needs. Skills needed to negotiate conflicts will be taught through problem solving/critical thinking case studies and exercises, as well as planning and goal setting to build positive work environments and promote internal cooperation and communication.

This course is designed to develop common workplace behaviors in relation to professional image, business etiquette and protocol, interpersonal skills and supervision-leadership in organizations. The curriculum has been arranged in modular fashion to teach cross-functional skills that involve leadership, teamwork, problem solving, stress management and analytical thinking within the workplace environment as well as basic job-seeking skills.

This course is required for all accounting majors and gives a detailed, hands-on approach to accounting. The entire accounting cycle, A/R, A/P, payroll entries, inventory and cash management for a sole proprietorship are covered in this course.

English 101 introduces students to college-level writing and thinking through personal narrative, analytical, and research-supported writing. The processes of critical thinking, composing, revising, and editing are emphasized.  Students will learn basic research skills and documentation techniques.

This course will help students develop business communication skills by composing and writing letters, memos, reports and electronic mail messages. The students will develop a writing portfolio of business documents and prepare and present oral reports. In their preparation of business communications, the students will have opportunities to use word processing software, to use computer skills in searching the Internet and sending e-mail messages and to learn useful communication practices for a career in business.

This course examines various techniques and theories of management and their effects on current practices. Students will study management functions, relating them to organizational structures. Discussions cover the basic elements of management: planning, organizing, leading and controlling and how the manager relates to personnel issues and organizational change and conflict. Consideration is given to the changing business environment where diversity of personnel, geographic dispersion of work locations, e-commerce and global activities will dominate the work place.

This course provides a "hands-on" use of electronic spreadsheets. Students will design, test and debug spreadsheet applications. Spreadsheet formulas, functions and formatting will be utilized. Students will enter, modify, sort and extract data, print graphs and develop macros.

This course incorporates project-based business and offi ce applications that reinforce the full range of knowledge, skills and techniques learned in previous courses throughout the Business Technology program. These projects will include assignments involving the planning and preparation of documents from different areas within the workforce such as Administrative Services, Communications Services, Legal Services, Business Plans, College Administrative Services, Medical Services, Travel Services and Business and Financial Services.

This course involves supervised work experience in the major field which provides the student with the opportunity to make practical application of the knowledge and skills attained. An individualized instructional management plan will determine goals to be accomplished. Seminars may also be required.