Ozarks Technical 
Community College

This course is designed to help students master the touch method and proper techniques for accurate use of the microcomputer and numeric keypad. Formatting of basic business documents will be provided. These skills will be valuable for all students, business persons and home-computer users.

This course will provide a review of parts of speech and their routine functions: plurals and possessives; antecedents; verb tense; transitive and intransitive verbs; active and passive voice; subject-verb agreement; comparative and superlative forms of adjectives and adverbs; prepositional phrases; coordinate, correlative and subordinate conjunctions. Also included will be a review of the mechanical aspects of business communication: punctuation, abbreviations, capitalization, number expression rules, appropriate word choice, sentence construction, parallelism and editing and proofreading documents.

This course provides a survey of business in the United States and also global considerations, including its background,functions, objectives, ethics and opportunities for careers. Various aspects of business will be covered: marketing,management, human resources, production, accounting, finance, administrative services, technology, computerization of the workplace, regulations, international trade and the impact of e-commerce on businesses around the globe.

This course is a study of computerized applications such as word processing, database management, spreadsheets, graphics and multimedia presentations. Emphasis is on business and education decision-making using simple and integrated applications.

This course will help students develop business communication skills by composing and writing letters, memos, reports and electronic mail messages. The students will develop a writing portfolio of business documents and prepare and present oral reports. In their preparation of business communications, the students will have opportunities to use word processing software, to use computer skills in searching the Internet and sending e-mail messages and to learn useful communication practices for a career in business.

This course examines various techniques and theories of management and their effects on current practices. Students will study management functions, relating them to organizational structures. Discussions cover the basic elements of management: planning, organizing, leading and controlling and how the manager relates to personnel issues and organizational change and conflict. Consideration is given to the changing business environment where diversity of personnel, geographic dispersion of work locations, e-commerce and global activities will dominate the work place.

Emphasis will be on developing customer support, practicing good work ethics in handling customer complaints and dealing with upset customers, accepting diversity in the workforce, demonstrating professionalism through better attitudes and teamwork involvement and developing the social skills needed to sustain customer relationships. Internal-customer and external-customer communication skills will be taught through proper phone use and creating and distributing coherent and consistent messages with emphasis on working together to meet customers’ needs. Skills needed to negotiate conflicts will be taught through problem solving/critical thinking case studies and exercises, as well as planning and goal setting to build positive work environments and promote internal cooperation and communication.

This course is designed to develop common workplace behaviors in relation to professional image, business etiquette and protocol, interpersonal skills and supervision-leadership in organizations. The curriculum has been arranged in modular fashion to teach cross-functional skills that involve leadership, teamwork, problem solving, stress management and analytical thinking within the workplace environment as well as basic job-seeking skills.

This course incorporates project-based business and offi ce applications that reinforce the full range of knowledge, skills and techniques learned in previous courses throughout the Business Technology program. These projects will include assignments involving the planning and preparation of documents from different areas within the workforce such as Administrative Services, Communications Services, Legal Services, Business Plans, College Administrative Services, Medical Services, Travel Services and Business and Financial Services.

This course involves supervised work experience in the major field which provides the student with the opportunity to make practical application of the knowledge and skills attained. An individualized instructional management plan will determine goals to be accomplished. Seminars may also be required.

This course is required for all accounting majors and gives a detailed, hands-on approach to accounting. The entire accounting cycle, A/R, A/P, payroll entries, inventory and cash management for a sole proprietorship are covered in this course.

This is a “hands-on” class learning to use the most common microcomputer software programs and information resource facilities. This course provides a look at the structure and components of microcomputers, their operating systems and an introduction to various applications with emphasis on word processing, database management, spreadsheet applications, presentation software and Internet usage.

This course provides a "hands-on" use of electronic spreadsheets. Students will design, test and debug spreadsheet applications. Spreadsheet formulas, functions and formatting will be utilized. Students will enter, modify, sort and extract data, print graphs and develop macros.

English 101 introduces students to college-level writing and thinking through personal narrative, analytical, and research-supported writing. The processes of critical thinking, composing, revising, and editing are emphasized.  Students will learn basic research skills and documentation techniques.

Students will broaden their educational experiences by being actively involved in one or more of the following student organizations: Students in Free Enterprise (SIFE) and International Association of Administrative Professionals (IAAP). In addition to meeting once a week as a class, students will also be required to attend the regularly scheduled meetings of their student organization. A student may enroll in this course one or more semesters and receive 1 credit hour for each semester enrolled up to a maximum of 4 semester credit hours.

The course is a survey of personal fi nancial planning. Topics covered include: personal budgeting, investments, insurance, credit, housing and retirement planning. The goals are for students to learn the fundamentals of financial planning so they can make informed choices related to spending, saving, borrowing and investing that lead to long-term financial security.

This course provides an introduction to retail businesses, operations, retailing concepts and practices, problem-solving for effective retailing, the similarities and differences between traditional and e-commerce retailing, the use of technology and information systems and careers in retailing.

This course will introduce students to the principles and methods of effective selling, steps of the sales process, customer analysis, sales-supporting skills and careers in sales.

An introduction and study of the legal regulations governing business and e-business conduct will be provided in this course. Students will be introduced to laws that affect public and international environments which include contracts, sales and leases, torts and strict liability, product liability, cyberlaw and e-commerce, creditor-debtor relations, sole proprietorships, partnerships, corporations and limited liability companies, as well as laws governing agency and employment, the regulatory environment of consumer protection, environmental law, land-use control, and antitrust/ monopoly law.

This course provides an introduction to human resource management and its impact on the success of the business. Topics include the strategic planning process, human resource planning, equal employment opportunity, selection, training and development, performance appraisal, compensation, safety and health, and employee and labor relations. The role of managers in dealing with human resources is emphasized.

This course involves examination of all aspects of leadership, including the foundations of individual and group behavior,supervision, motivating and rewarding employees, interpersonal skills and communication in a group environment,and an understanding of the work team and the dynamics of such a group.

Instruction includes introduction to desktop publishing terms and concepts and the step-by-step procedures to implement the concepts.

This course provides an introduction to the origin and derivation of economic systems. This course includes a look at the structure, organization, operation, and the goals of the United States economic system. A study in basic economic principles, including the role of the government in conducting economic policies (spending and taxes), the role of the Federal Reserve in managing the supply of money, and the role of others (including households and businesses) in determining economic outcomes is included. This course prepares students for further study in economics.

This course entails development of web sites using modern technologies. Students will learn to develop web sites using HTML/XHTML including body elements, links, tables, frames, forms, style sheets and graphics. Students will also learn to employ cascading style sheets (CSS) and to separate content from presentation.