Return Policy
Return Policy
The staff of the OTC Bookstore strives to make your visit to our store as easy and efficient as possible. Our return policy has been designed to assist us in this goal, and we have made it available to you so that you may know what to expect from us. Always keep your receipt, and have it available when making a return or exchange, as this will greatly ease the processing of your transaction.
Textbooks:
NEW textbooks must be in new condition for full refund.
For full refund or exchange, textbooks purchased for current semester may be returned during the first TWO WEEKS of classes with a receipt of the Fall and Spring semesters. Intersession texts are returnable ONLY with receipt by the end of 2nd day of class.
After the first TWO WEEKS of the Fall and Spring semesters, textbooks are returnable within THREE BUSINESS DAYS from the date of purchase with receipt. For the Summer semester textbooks are returnable for a full refund through the FIRST WEEK of the semester.
Book Buyback Policy - Highest buyback prices are given during the last week of classes and finals week.
NEW textbook bundles returned in an opened condition will be refunded at the USED price.
Refunds of cash or check transactions are processed 30 days from the date of return, and will be issued from the college in the form of a check.
General Merchandise:
Eligibility
To be eligible for return, items must have been purchased within the past 3 business days.
If the item has been opened, it is returnable only if it is defective and may be exchanged for another copy of the same item.
If we are out of stock of that item, we will place a special order for that item.
If the item is returned unopened, it is returnable with a receipt.
If the purchase date is past 3 business days, the customer is responsible for contacting the manufacturer.
Process
All returns should be handled at the Customer Service counter in the Bookstore.
Exceptions
These items may not be returned for any reason if opened:
Access Codes
Computer Software
Consumables:
o Flash Drives
o Blank Media
o Ink Cartridges
o Batteries
o Art Supplies
o Cleaning Supplies
These items may not be returned for any reason:
Food/beverages
Exam gloves
Dust/exam masks